Frequently Asked Questions

What is Kilofe.com?

Kilofe.com is a platform where users can advertise their product, sell them online and reach millions of customers nationwide.

Who can use Kilofe.com?

Anyone with a product to sell or a service to render, ranging from physical shop owners to virtual shop owners like Instagram businesses.
Real estate businesses will also benefit from the extended outreach kilofe.com gives.

I don't sell goods, but I provide services to people, can I use Kilofe?

Yes, you can post an ad related to your service such as building, engineering, tutoring e.t.c.

How do I sign up for an Account?

You can easily create a free account. Click here to sign up now.

Is it free to use Kilofe.com?

Yes, using Kilofe.com is free, you will not be charged for anything. You will also have all the benefits it offers such as the ability to post an unlimited number of ads.

Can I use Kilofe.com on my mobile device?

Yes, it is very easy to use kilofe.com. Just enter kilofe.com in any browser using an internet connected device (Mobile, Laptop, Tablet) and you'll see our website.

Can I sell anything on Kilofe.com?

There is a certain kinds of ads that are not allowed on kilofe.com.
For example, we do not approve ads for goods that are illegal to be used in Nigeria including but not restricted to arms and ammunition, human body parts and organs, stolen properties, narcotics, steroids, and any drugs or medications that require a prescription from a licensed medical specialist, bitcoin and other money transactions, sexual oriented services, Nigerian Customs auctioned goods, expired foods and healthcare products.
Please read our guidelines on posting ads.

How do I post an ad?

Posting ads or selling on Kilofe is easy and can be done with these simple steps:

  1. Click on the "Sell on Kilofe" button at the top right.
  2. Fill the form that will be delivered to you, including your ads title, location, category, item price, and also your address and description of the ads.
  3. Click on "Next Step" at the bottom corner.
  4. Upload clear picture samples of the ads, and click on "Next Step".
  5. Confirm the details of the ad shown at this page before you click on "Publish".
  6. If you are not a registered user, you will be redirected to a registration page before your ads will be submitted for review. After review, your ads will be published live allowing millions of users to view it.

Is there a limit to the number of ads I can post?

There is no limit to the number of ads a user can post. However, users should avoid posting the same ad over and over again as this can lead to the ad not being approved.

What are feature ads?

With feature ads, your ads will get top spot placement and be visibly seen first before other similar ads by online visitors. You can get this done by clicking on the feature ads box while creating your ad.Click here to send a message

How long does it take to verify ads?

Ads usually get verified and published within 24 hours of posting, but where there is a delay, it is advised that users contact customercare@kilofe.com for clarification.

How long do my ads stay on Kilofe.com?

All ads published normally last for about a year. Thereafter, it is expected the user should have sold the item or have new stock.

Why can't I see my ad on your Website?

Once you submit a new ad, our team will review it to ensure it meets our guidelines before publishing it. Once it's published, we will notify you. If it doesn't meet our guidelines, we will notify you on why we did not approve it. This is to ensure that only genuine ads are posted on kilofe.com

Why are my ads on hold?

Ads are sometimes not approved for publication it contravenes at least one of our guidelines on posting of ads. Please contact cutomercare@kilofe.com for more clarification.

How do I report illegal activities about a seller?

Whenever something is not right about an ad and a user notices it, they can report it to Kilofe.com by clicking on the "Report Abuse" button, and then filling out their observations before submitting. Kilofe will take it from there

How do I safely buy an item I found on Kilofe.com?

Please check our safety guide on how to shop smart and safely on Kilofe.com.

Are you having problems using Kilofe?

Send a message to our dedicated customer support and we'll respond to you soon. Click here to send a message

Need more Help?

If you can't find the answer to your question here, please feel free to contact us or send us an email.